TERMS OF SERVICE
Terms of Service
These terms cover use of sellahealth.com and the Sella product. If your agency has a signed agreement or BAA, that document controls where it conflicts.
1. Agreement
These Terms of Service (“Terms”) govern use of the Sella website, mobile apps, and related APIs (the “Service”) operated by Sella Health, Inc. (“Sella,” “we,” “us”). By accessing the Service, requesting a demo, or signing in, you agree to these Terms.
If you use Sella on behalf of an agency or other organization, you represent that you are authorized to bind that organization, and “you” includes that organization. A signed customer agreement or BAA controls if it conflicts with these Terms.
2. The Service
Sella helps home health, home care, and hospice agencies check coverage and apply their business rules to payer responses. The Service is provided for operational use by authorized agency staff. It is currently offered in private beta.
We may change, suspend, or discontinue features. Private-beta software may be incomplete, change without notice, or be unavailable at times.
3. Accounts
Access to the product requires a work account through Microsoft Entra ID (or another identity method we enable). You are responsible for the activity on accounts issued to your workforce, for keeping credentials secure, and for telling us promptly if an account is compromised.
We may suspend access if we reasonably believe these Terms, the customer agreement, or applicable law is being violated, or if needed to protect the Service or PHI.
4. Agency responsibilities
You are responsible for:
- Using Sella only for legitimate eligibility and intake operations for your organization
- Entering accurate information and confirming results before you act
- Obtaining any patient authorizations your policies require
- Restricting Sella to workforce members who are allowed to see the data
- Your own clinical, billing, and coverage decisions
5. Not medical advice or a coverage guarantee
Sella is not a medical device. It does not provide medical advice, diagnosis, or treatment. Eligibility results reflect payer and program data available at the time of the check, plus rules your agency configures. They are not a promise of payment, authorization, or medical necessity. Always follow your agency’s policies and the payer’s official response.
When a check fails because of a timeout, a payer rejection, or a malformed response, the product is designed to say so. That is not a coverage decision.
6. Acceptable use
You may not:
- Probe, disrupt, or overload the Service
- Bypass authentication or tenant isolation
- Use Sella to build a competing eligibility product from our outputs, except as your agreement allows
- Submit unlawful, infringing, or deceptive content
- Run checks without a legitimate workforce purpose for your organization
- Misrepresent Sella results as a payer authorization or as medical advice
7. PHI and confidentiality
Eligibility data may include PHI. You must handle that data under HIPAA and your own policies. We handle PHI as described in our Privacy Policy and Security and HIPAA notice, and under any BAA we have signed with you.
Each party will keep the other’s non-public information confidential, except for information that must be disclosed to operate the Service or that the law requires.
8. Intellectual property
Sella, the Sella mark, and the Service are owned by Sella Health, Inc. and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription or beta access. You keep ownership of data you submit. We may use de-identified, aggregated information to operate and improve the Service, subject to HIPAA and your BAA.
9. Third-party services
The Service depends on third parties, including Microsoft Entra ID, Microsoft Azure, payer networks, CMS HETS, and app stores. Their terms apply to those services. We are not responsible for payer downtime, inaccurate payer data, or app-store policies.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLA DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT ELIGIBILITY RESULTS ARE COMPLETE, CURRENT, OR ERROR-FREE, OR THAT THE SERVICE WILL BE UNINTERRUPTED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SELLA AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS IF YOU ARE USING FREE OR PRIVATE-BETA ACCESS WITH NO FEES PAID.
These limits do not apply to liability that cannot be limited under law, or to a party’s fraud or willful misconduct.
12. Indemnity
You will defend and indemnify Sella against claims arising from your use of the Service, your patient or member data, your workforce’s misuse, or your violation of these Terms, except to the extent caused by our willful misconduct.
13. Termination
You may stop using the Service at any time. We may terminate or suspend access as described above. After termination, provisions that should survive — including intellectual property, confidentiality, disclaimers, and liability limits — will survive. Customer data handling after termination follows the customer agreement or BAA.
14. Changes
We may update these Terms. The “Last updated” date will change when we do. Continued use after the update means you accept the revised Terms, except where your signed customer agreement says otherwise.
15. Contact
Questions about these Terms: abe@sellahealth.com
Sella Health, Inc. · sellahealth.com
These pages describe how Sella works today. If something here does not match your contract or BAA, the signed agreement controls. Questions: abe@sellahealth.com.